Recovering a Hacked or Compromised Account
If you suspect your account has been hacked or compromised, it's important to act quickly to secure it.
Signs Your Account May Be Compromised
- You cannot log in with your usual credentials
- Unfamiliar posts appear on your profile
- Unfamiliar entries appear in your diary
- You receive notifications for changes you didn't make
- Your email has been changed without your knowledge
Steps to Recover Your Account
- Try Logging In
- Confirm that you are sure that the email you are entering belongs to your Kanvie account
- If this fails, your Kanvie account is either unavailable, or it may have been compromised
- Make Sure Your Emails are Safe
- If your Kanvie account has been breached, it is not unlikely that your email account has been breached as well
- Reach Out To Kanvie Support
- Once you are sure your email account is secure, we may be able to revert changed credentials
- Please reach out using this form
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